This Privacy Policy explains what personal data Sansthaan collects when you use sansthaan.com or consult our astrologers, why we collect it, who we share it with, how long we keep it, and the choices and rights you have. We have written it in plain language. Please read it before you submit any detail to us.
1.Who we are and what this policy covers
Sansthaan (“Sansthaan”, “we”, “us”, “our”) is an astrology and spiritual guidance service for families in Mumbai, Thane and the suburbs, and for Indians living abroad. We decide why and how your personal data is used for our inquiry, consultation and payment processes. Under India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Rules made under it, as they come into force, we act as the Data Fiduciary and you are the Data Principal.
This policy applies to our website sansthaan.com, our inquiry, verification and payment pages, and to conversations with our astrologers by WhatsApp, phone, video or in person. It should be read together with our Terms & Conditions, Cookie Policy, WhatsApp Consent notice, Refund Policy and Do Not Sell My Data page.
2.The short version
- We collect only what we need to verify you, understand your question, deliver the consultation and take payment.
- We do not sell your personal data. We do not run advertising, retargeting or third-party tracking on this website.
- We use WhatsApp to verify your number and to talk to you, and a payment gateway to collect fees. Both receive only the data they need to do that job.
- Details you tell us in a consultation (such as birth details or family questions) are used only to prepare and deliver your guidance and to follow up with you.
- You can ask us to correct or delete your data, or withdraw your consent, at any time.
- Please share only what is needed. Do not send us identity numbers, bank or card details, passwords, or medical records.
3.Personal data we collect
The table below lists what we collect, and how.
| Category | Examples | How we receive it |
|---|---|---|
| Contact details | WhatsApp number, name, and any phone number or email you give us | Entered in the verification step and inquiry form; shared when you message or call us |
| Inquiry details | Current location (city or area), service you want, consultation mode (phone, video or personal visit), and the description of your problem | Typed by you in the inquiry form |
| Consultation information | Date, time and place of birth; family and relationship details; questions about marriage, career, money, property, children, home or business; photographs of palms; floor plans for Vastu | Shared by you during a consultation over WhatsApp, phone, video or in person, only if you choose to share it |
| Verification data | The one-time code we send to your WhatsApp number (stored only in a protected, non-readable form), time of request and verification status | Generated when you request verification |
| Payment records | Package chosen, amount, payment status, payment reference and date. We do not see or store your card, UPI PIN or bank login details. These are handled by the payment gateway. | From the payment gateway when you pay |
| Technical data | IP address, browser and device type (user agent), pages requested, date and time | Collected automatically by our server when you use the website or submit a form; used for security and abuse prevention |
| Communications | Messages, call notes, follow-up messages, feedback, complaints and refund requests | Exchanged between you and us |
4.Data we do not ask for and do not want
We do not need, and ask you not to send us: Aadhaar, PAN, passport or other government identity numbers; bank account, card, CVV or UPI PIN details; passwords or OTPs for any account other than our own verification code; medical reports or diagnoses; or precise GPS location. Our astrologers will never ask for these. If you share such information by mistake, please tell us and we will delete it.
Some consultation questions are personal by nature (for example about health, marriage, fertility, finances or family conflict). You decide how much to share. We treat everything you tell us as confidential and use it only as described in this policy.
5.Why we use your data
| Purpose | What it involves | Basis |
|---|---|---|
| Verify your number and prevent misuse | Sending a one-time code on WhatsApp; limiting repeated attempts; blocking spam | Your consent; our legitimate security interest |
| Handle your inquiry and deliver the consultation | Reading your request, contacting you, scheduling, preparing and delivering guidance, follow-up | Your consent and your request for the service |
| Take payment and keep accounts | Creating payment links, confirming payment, issuing receipts, handling refunds, tax and accounting records | Performance of the service; legal obligations |
| Support and complaints | Answering questions, resolving disputes, keeping a record of what was agreed | Your request; legitimate interest; legal claims |
| Security and website operation | Detecting fraud and abuse, fixing errors, keeping the site running | Legitimate interest; legal obligations |
| Legal compliance | Responding to lawful requests from courts, regulators or law enforcement; enforcing our terms | Legal obligation; legal claims |
We do not use your data for advertising, we do not build advertising profiles, we do not make decisions about you by purely automated means that have legal or similarly significant effects, and we do not use your consultation details to market unrelated products to you.
6.Your consent and how to withdraw it
We process your personal data on the basis of your free, specific, informed and unambiguous consent, given by a clear action such as verifying your WhatsApp number, submitting the inquiry form, messaging us, or paying for a service. In certain cases we may also process data where the law permits it without consent (for example, to comply with a legal obligation).
Withdrawing consent. You may withdraw consent at any time, as easily as you gave it: message “STOP” or “Withdraw consent” to us on WhatsApp at +91 99676 58331, or use the contact page. After we confirm, we will stop processing your data for the purpose you withdrew from and delete it unless we are required or permitted by law to keep it (for example, payment records). Withdrawal does not affect processing already done, and we may be unable to continue a consultation without the data it needs.
7.WhatsApp verification and messages
We verify your number by sending a one-time code on WhatsApp, and our astrologers communicate with you on WhatsApp. WhatsApp is operated by WhatsApp LLC / Meta Platforms and has its own privacy policy and terms, which apply to your use of that service. We use the WhatsApp Business Platform to send you messages and Meta processes your number and message metadata to deliver them.
We send service messages only: verification codes, acknowledgement of your inquiry, scheduling and payment links, consultation follow-ups and reminders. We do not send promotional messages unless you separately opt in. Full details, including opt-out, are in our WhatsApp Consent notice.
8.Payments
Fees are collected through Cashfree Payments (or another RBI-authorised payment gateway we may use). When you pay, you are redirected to the gateway’s secure page, where you provide your payment details directly to the gateway under its own privacy policy. We receive only the confirmation, amount, status and reference. We never see or store your card number, CVV, UPI PIN or net-banking credentials. See our Refund Policy for refunds.
9.Who we share your data with
We share personal data only as needed, and only with:
| Recipient | Why | What they receive |
|---|---|---|
| Our astrologers and authorised staff | To deliver the consultation and support you | Your inquiry and consultation details, on a need-to-know basis, under a duty of confidentiality |
| WhatsApp (Meta) | Verification codes and messaging | Your WhatsApp number, message content and delivery metadata |
| Payment gateway (Cashfree or similar) | Collecting and refunding fees | Name or number as needed for the payment, amount and payment details you enter on its page |
| Hosting, email and security providers (which may include a content delivery or security network such as Cloudflare) | Running the website, sending notifications, protecting it from attacks | Technical data and the data stored or sent through their systems |
| Professional advisers | Legal, accounting, audit and tax compliance | Only what the adviser needs |
| Courts, regulators, police or government bodies | When the law requires, or to protect rights, safety or property | Only what is legally required |
| A successor business | If Sansthaan is merged, transferred or reorganised | Data continues to be protected under this policy or a notice to you |
These providers act on our instructions or under their own legal duties. We do not sell personal data, rent it, or give it to advertisers or data brokers.
10.Storage location and international transfers
Our website and records are stored on servers that we or our hosting providers operate. Some providers, including WhatsApp and any content delivery network, process data on servers outside India. Where you contact us from outside India (for example as an NRI client), your data will necessarily travel to and be processed in India and in the places where those providers operate. We transfer data only as permitted by Indian law and aim to use providers with reasonable security practices.
11.How long we keep your data
| Data | Kept for |
|---|---|
| Inquiry and consultation records | Up to 3 years after our last interaction with you, so we can follow up and handle queries, then deleted or anonymised. Earlier if you ask us to delete them and no legal reason requires us to keep them. |
| Verification codes | Valid for a short time only (currently about 10 minutes) and stored only in non-readable form; related technical records are kept for a limited period for abuse prevention |
| Payment and refund records | For the period required by tax, accounting and other applicable laws |
| Technical and security logs | For a limited period needed for security, fraud prevention and troubleshooting |
| Complaints and legal matters | Until the matter is resolved and any limitation period has ended |
When data is no longer needed, we delete it or make it anonymous. We may keep data longer where the law requires or where it is needed to establish, exercise or defend a legal claim.
12.How we protect your data
We use reasonable security safeguards, including encrypted (HTTPS) connections, restricted and password-protected administrator access, storing verification codes only in hashed form, rate-limiting to deter abuse, and limiting access to staff who need it. If we become aware of a personal data breach affecting you, we will notify you and the Data Protection Board of India as required by law.
No website, network or storage system is completely secure and we cannot guarantee absolute security. To the extent permitted by law, we are not responsible for access, loss or disclosure that results from causes outside our reasonable control, including your own device or account being compromised, messages you choose to send through third-party services, or acts of third parties. Please keep your phone and WhatsApp account secure.
13.Cookies and similar technologies
We use only essential cookies and similar storage that keep verification and forms working, and we do not use advertising or analytics trackers. Details are in our Cookie Policy.
14.Children
Our website is intended for adults (18 years and over). Some services, such as child horoscope or education guidance, relate to a child’s birth details; these must be provided by the child’s parent or lawful guardian, who gives consent on the child’s behalf. We do not knowingly collect personal data directly from persons under 18, we do not track or monitor children’s behaviour, and we do not direct advertising at them. If you believe a child has given us data without a parent’s consent, please contact us and we will delete it.
15.Your rights
Subject to the DPDP Act and other applicable law, you have the right to:
- Access: obtain a summary of the personal data we hold about you, the processing we do, and the parties we have shared it with;
- Correction and completion: have inaccurate or incomplete data corrected, completed or updated;
- Erasure: ask us to erase your personal data when it is no longer needed for the purpose or you withdraw consent, unless we must retain it by law;
- Withdraw consent at any time (see section 6);
- Grievance redressal: have your complaint about our handling of your data heard and resolved; and
- Nominate another person to exercise your rights in the event of your death or incapacity.
If you are not satisfied with our response, you may complain to the Data Protection Board of India once that mechanism is available, or approach any other competent authority. Residents of some other regions (for example California, the European Economic Area or the United Kingdom) have additional rights; see our Do Not Sell My Data page.
16.How to exercise your rights
Send your request on WhatsApp to +91 99676 58331, or through our contact page, and say what you want us to do (access, correct, delete, withdraw consent). To protect you from impersonation, we will verify your identity, usually by confirming it from the WhatsApp number you used with us. We will acknowledge your request within 48 hours and respond within 30 days. We may refuse or limit a request where the law allows or requires, for example where we must keep records, or where a request is repeated, abusive or impossible to verify; in that case we will tell you why.
17.Third-party websites and services
Our website may link to WhatsApp, payment pages and other websites. We do not control those sites or their privacy practices and are not responsible for them. Please read their policies before you share data with them.
18.Changes to this policy
We may update this policy from time to time, for example when the law or our services change. The date at the top shows when it was last updated. For material changes affecting how we use data you have already given, we will give notice through the website or WhatsApp and, where the law requires, seek your fresh consent. Your continued use of the website after an update means you accept it, subject to your rights above.
19.Grievance Officer and contact
For any question, complaint or request about your personal data, or about this policy, contact our Grievance Officer:
Sansthaan: Privacy, Grievance and Support Contact
Phone and WhatsApp: +91 99676 58331
Online: Contact page or the inquiry form
Service area: Mumbai, Thane and suburbs. Consultations are held online by phone or video.
Acknowledgement of complaints: within 48 hours. Resolution: within 30 days of receipt, or earlier where possible.
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Questions about this page? Message or call us on WhatsApp / +91 99676 58331, or use the contact page.
Astrology is a traditional, belief-based practice. It offers interpretation, not guarantees, and is not a substitute for medical, legal, financial or mental-health advice.
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